Purchaser must ensure that all the goods are thoroughly checked on delivery.
The purchaser must take full responsibility to check and offload all the goods of all deliveries.
The purchaser shall inspect the conditions of the goods immediately upon receipt thereof and shall within 48 hours from such inspection give notice in writing to the seller of any matter or thing by reason whereof he alleges that the condition of the good is not in accordance with the contract. If the purchasers fail to report any damages within specified time, purchaser will be responsible to pay for it in full and such complaints will not be accepted by the seller.
Marble & mirror items must be checked on delivery. Any complaints regarding Marble & Mirror items will not be accepted.
Drivers will only collect items which have not been assembled, in their original packing and on receipt of an authorised return note from the sales office. If goods are to be returned to our drivers, a detailed description for reason of return together with the invoice number must be reported to sales office in writing prior to delivery or collection.
Purchaser must provide pictures for any damaged item within 7 days of purchase, example: Picture of the damaged part; Full picture of the item; Side & front view of the item and the sticker on the item.
The purchaser must provide invoice number and date which they took delivery.
Goods are not accepted by the seller for return from the purchaser without the prior consent and return note from the sales office prior to delivery.
Credit or Refunds can only be issued after inspection by our Q.A staff.
Credit will only be allowed on your next order if authorized.
Small screws and fittings can be posted free of charge if informed within 7days of delivery.
For replacement parts of furniture example: legs, back panels, table tops will also require all above procedures.
We are not liable to accept return on direct home deliveries , any loss or miss-delivery of, or damage to any goods occasioned during transit via our carrier or traders own carrier.
Email or Send WhatsApp pictures on 07539309464 of the pictures clearly showing
1. Picture of the box area damaged close up and far.
2. Picture of the damaged product close up and far.
3. Fill and Send Return Form
Re-pack and keep it ready for collection once return has been approved
We will collect OR Exchange from you on your next delivery
We will inspect the products when it arrives back and only on approval credits or exchange will be issued towards your next order.